Privacy Policy

Privacy Policy

Introduction

Welcome to https://plasma-cutting-collision-repair.collision-talk.com (hereafter referred to as “Plasma Cutting Collision Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information from our website users and service subscribers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our site, as they have their own privacy policies governing data collection.

Processing Activities

This policy is designed to guide our interactions with users in the following scenarios:

  1. Using Our Services: When you sign up and use our applications, services, or tools as an authorized user, we collect and process your personal information.
  2. Website Visits: Visiting our websites linked to this policy means you agree to our data collection practices.
  3. Communication: We may reach out to you via email, phone calls, or text messages (SMS) for various purposes, including newsletters, order updates, marketing promotions, and customer support.

Personal Data Collection

We collect several types of personal information to enhance your user experience, improve our services, and comply with legal requirements:

  • Account Details: This includes usernames, passwords, email addresses, and other account-related information required for registration and login.
  • Payment Information: We securely store payment details such as credit card numbers, expiration dates, and billing addresses to facilitate transactions.
  • Financial Data: We may collect financial records to verify payments and process refunds or charges.
  • Purchase History: Details about your orders, including products purchased, quantities, and order dates, are kept for record-keeping and improvement of our services.
  • Mobile Device Identifiers: We may access unique device identifiers (UDIDs) or similar information from mobile devices to personalize content and improve application performance.
  • Location Data: With your consent, we can track your location to provide location-based services and relevant content.
  • Feedback and Reviews: Your comments, suggestions, and reviews help us enhance our products and services.
  • Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms to display personalized content.
  • Product Preferences: We track your product interactions and preferences to offer tailored recommendations.

We obtain this data through direct user input, automated systems (like cookies), and third-party sources who share information with us under strict privacy agreements.

Cookies and Similar Technologies

To enhance user experience and analyze website performance, we use cookies and similar tracking technologies:

  • Strictly Necessary: These cookies are essential for the basic functionality of our website, ensuring secure login and navigation.
  • Preference Cookies: They remember your preferences, such as language settings and display options, to provide a personalized experience.
  • Analytics Cookies: We use these to collect anonymous data about visitors’ behavior on our site, helping us understand user engagement and improve our services.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We retain personal data for different periods based on legal requirements and the purpose of its collection:

  • Financial and transaction data is kept for a minimum of 7 years due to tax and accounting obligations.
  • Purchase history may be retained indefinitely for business analytics and improvement.
  • Other non-financial personal data is stored until you request deletion or your account is terminated.

Once the retention period expires, we securely delete or anonymize the data to ensure complete privacy.

Security Measures

We have implemented robust security protocols to safeguard your personal information:

  • Encryption: We use encryption technologies to secure data during transmission and storage.
  • Secure Processing: Our third-party payment processors adhere to industry standards for data protection, ensuring secure financial transactions.
  • Access Controls: Strict access controls are in place to ensure only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately using the details provided below, and we will take prompt action to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your location, you are entitled to several rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you have the right to ask for corrections.
  • Erasure (Right to be Forgotten): Under certain circumstances, you may request the deletion of your data.
  • Restriction: You can limit the processing of your data in specific cases.
  • Portability: This entitles you to receive a copy of your personal data in a structured format.
  • Objection: You have the right to object to the processing of your data for certain purposes, such as direct marketing.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or lodge a complaint, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified on our website, and revised policies will be posted here. We encourage you to review this page periodically for updates.

Contact Information

For any questions regarding privacy, data security, or this policy, please reach out to us via:

  • Email: [email protected]
  • Postal Mail: Plasma Cutting Collision Repair, Privacy Team, [Address]

We value your trust in our commitment to protecting your privacy and data security.